Privacy Policy

Because our product processes your data directly within your own infrastructure (or via your direct API connections), we collect minimal data, strictly limited to what is necessary to provide support and manage your account.

• Account Data: Your name, corporate email address, and authentication credentials.
• Support Data: Information you provide when submitting support tickets, including crash logs, environment details, and communication histories.
• Technical & Usage Data: IP addresses, browser types, and interaction metrics with our website and support dashboard.

We use the collected information exclusively to:

• Verify your identity and corporate affiliation.
• Provide, troubleshoot, and improve our customer support services.
• Send critical administrative updates, security alerts, and release notes.

We do not sell your personal data. We only share necessary information with trusted service providers to operate our business:

• Authentication & Security: We use services like Cloudflare (for human verification/CAPTCHA) and identity providers for secure login.
• Hosting & Database: Our support portal and website infrastructure rely on secure cloud hosting providers.

• Tenant Isolation: Data submitted to our support portal is siloed.
• Product Telemetry: The QueryForge - Intelligent Enterprise Research product is designed to keep your operational data within your instance. We do not ingest or monitor your daily AI query payloads unless explicitly shared by you in a support context.

We implement industry-standard encryption and security protocols to protect your account and support data from unauthorized access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact our support team at support@tillmanlabs.co.